FREQUENTLY ASKED QUESTION (FAQ)

 

How I can get Danaefabienne cosmetics?

Anti - Stretch Marks Cream, Skin Firming Lotion like all of our best skin care products can be ordered at the Danaefabienne online stores and exclusive sales points listed on this page. Promotions and special sales on Danaefabienne cosmetics will only be available here.


The Anti - Stretch Marks Cream can be used during pregnancy?
The stretch mark cream is a cosmetic product, not a pharmaceutical drug. It includes active ingredients like centella asiática which is an excellent tissue regulator. The anti - stretch mark cream also contains Aloe Vera, a great moisturizer and softener, which helps to prevent stretch marks. During pregnancy the only person who may advise the use of a cosmetic product is the attending doctor as he knows the historical dossier. Here you may find the ingredients for your doctor if needed. INGREDIENTS: Purified (Aqua) Water, Octyldodecanol, Cetearyl Alcohol, Isopropyl Palmitate, Corn (Zea Mays) Oil, Cetyl Acetate, Sorbitol, Lanolin, Sodium Cetearyl Sulfate, Aloe (Aloe Barbadensis) Leaf Juice, Shea (Butyrospermum Parkii) Butter, Hydrocotyle (Centella Asiatica) Extract, Oleyl Acetate, Acetylated Lanolin Alcohol, Sunflower (Helianthus Annus) Oil, Carrot (Daucus Carota Sativa) Root Extract, Carrot (Daucus Carota Sativa) Seed Oil, Beta Carotene, Propylene Glycol, DM DM Hydantoin, Potassium Sorbate, Dehydroacetic Acid,  Fragrance (Parfum), Benzyl Alcohol, Limonene, Linalool, Hexyl Cinnamal, Butylphenyl Methylpropional, Citronellol,  Geraniol , Alpha-Isomethyl Ionone, BHA, Citric Acid.


What are the shipping costs, how long will the cosmetic take and to which places do we send our skin care products?
You can buy each natural skin care by Danaefabienne Belleza Natural from Spain, from the European Union and other selected countries. Depending on the country and address international shipments take min. approximately 15 working days. Within the European Union it may be faster and within Spain it takes about 3 working days; Courier 24 - 48h. Constantly we intend to offer the lowest shipping costs starting at just 3.5€ (Spain), 4€ (EU) and approx. 12€ (International).


What is the price for a Danaefabienne body cream?
By default we offer our customers €, $, £, Mexican pesos, Argentine Peso and Chilean Peso for currency election. For we are constantly changing our promotions and special offers on our best skin care products and for the Euro currency exchange rate fluctuation you may choose one of the currencies above. If you are interested to know the price of your cart, please enter the value at any exchange currency converter. Remember, shipments outside the European Union reduce the product price by 21% of the VAT, which will not be applied.


Which payment methods are accepted?
We accept secure payments by credit card and PayPal. For orders within the Spanish peninsula, from Germany, France and Austria we also admit payment on delivery.


How can you purchase cosmetics at www.danaefabienne.es?
a) In case you are still not registered as a customer you may do so. It is important to introduce a valid email address in order to receive password and order confirmation. For sales to the Canary Islands an ID number is mandatory. For cash on delivery orders (please see the possible countries above) a phone number will be needed. b) Pressing the cart button you may add a coupon code for discount. c) The client introduces shipping address or may add a new one and can choose the payment method to purchase the Danaefabienne skin care products.


What do I do when an error occurs while paying with credit card?
An error may occur during the checkout process when paying with credit card. This is a SSL security error by Visa and our bank when the buyer has tried to pay on the secured server of the Catalunya bank for the same order or hits the back bottom to make changes or uses a different credit card than the account’s name. It is easy to fix this problem: simply empty the shopping cart check out of your account and login again to purchase the desired cosmetic.

 

 

Danaefabienne Marketing de Cosmética S.L. C/Paris 45-47, Barcelona, NIF B65098329